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| Terms and Conditions. |
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Revised on 1st February 2008
Payment
- Payment must be made within 7 days from the invoice date unless alternative terms have been arranged. Accounts exceeding trading terms without prior approval of General Manager will be placed on hold.
- Regular defaulting of Trading Terms will result in credit account status being changed to COD.
- Minimum monthly purchases are $500.00 in order to maintain an account with us.
- Goods supplied remains the property of My Chairs Pty Ltd until invoice(s) have been paid in full.
Invoicing
- Part shipment of goods is allowed by My Chairs Pty Ltd and will be invoiced accordingly.
Cancellation of Orders
- All requests for order cancellations must be made in writing. We will acknowledge all cancellations of orders. Cancellation of an order will not be finalized until confirmation is given in writing by My Chairs Pty Ltd.
- Any cancellation of order need to make within 48 hours of placing order, otherwise a 30% restocking fee will be charged.
Pickups
- Furniture can only be collected from the factory by prior arrangement with My Chairs Pty Ltd.
Direct Delivery Rates and Assembly Fee (VIC only)
- Truck with one man $30 per hour + GST (Includes travel time. 2 hours minimum)
- Truck with two men $50 per hour + GST (Includes travel time. 2 hours minimum)
- Additional men (more than 2) An additional $40 per men-hour + GST (Includes travel time)
- Overtime and Weekend Rates An additional $30 per men-hour + GST (Includes travel time)
- Assembly fee for all the products will charge minimum $15.00+GST per item.
- All deliveries and pickups require signed delivery dockets/picking slip for warranties to apply.
Deliveries to Site
- Every endeavor will be made to meet the client's request for delivery dates and times. However, no responsibility will be taken for costs incurred if deliveries do not conform to pre-arranged times and dates.
- If council permits are required, e.g. for parking a truck in the CBD, the charge will be added to your invoice.
Warranty and Damage Claims
- Delivery dockets must be signed for warranty policy to apply. Your signature means that the goods were received, inspected and found to be in good condition.
- All claims for faulty goods must be made within 7 days of taking delivery of goods. Later claims can only be accepted after the returned product has been inspected by My Chairs Pty Ltd.
- Warranty claimed product is to be returned to My Chairs or collected by My Chairs from your store or warehouse.
Furniture Returns
- Stock Items: In the event that ex stock items are returned, a surcharge of 30% of the value of the item will be charged to cover the costs involved.
- All returned items require a My Chairs Pty Ltd notice of goods returned form. These are available on request from our customer service department. Without this form returns can not be processed.
- Non Stock Items: Made to order standard products and specially made items are not returnable.
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